Tim Burke

American Drycleaner

Editor

Tim Burke is the editor of American Drycleaner. He can be reached at 312-361-1684 or [email protected]

Putting a Finger on Smart Tech at Texcare This Summer

FRANKFURT, Germany — “At Texcare International, June 20-24, 2020, the...

DLI Graduates Its Fall 2019 Classes

LAUREL, Md. — The Drycleaning & Laundry Institute (DLI), reports that...

MILD to Hold Summer Convention at Crystal Mountain

OKEMOS, Mich. — The Michigan Institute of Laundering & Dry Cleaning (...

Conveyors: Essential to Drycleaning Production Flow (Conclusion)

CHICAGO — Conveyors are the arteries that carry work through your plant...

Conveyors: Essential to Drycleaning Production Flow (Part 1)

CHICAGO — Conveyors are the arteries that carry work through your plant...

A Visit From St. Nicholas

CHICAGO — Adapted by Tim Burke, December 2016, from the famous poem.’Twas...

Modernize: Making Continuous Improvements to Your Drycleaning Operation (Conclusion)

CHICAGO — Modernize defined by the Merriam-Webster dictionary: Having...

Modernize: Making Continuous Improvements to Your Drycleaning Operation (Part 1)

CHICAGO — Modernize defined by the Merriam-Webster dictionary: Having...

Lapels Converts Two Phoenix Stores to GreenEarth

HANOVER, Mass. — Lapels Dry Cleaning reports it has converted two of its...

Pariser Hires Massey as Central Pennsylvania Manager

PATERSON, N.J. — Pariser Industries has hired Jim Massey as the company’s...

Cuppa Joe: What Makes Joe Giaramita’s Cleaners Unique (Conclusion)

CHICAGO — In this, the first of our new special called “Cuppa Joe,” you...

Cuppa Joe: What Makes Joe Giaramita’s Cleaners Unique (Part 1)

CHICAGO — In this, the first of our new special called “Cuppa Joe,” you...

‘Wallet-Friendly’ Store Opens in Indy

GREENBELT, Md. — “Indianapolis is embracing our eco- and wallet-friendly...

Yarns Spun Here: Tencel vs. Tinsel

CHICAGO — Tencel is not something shiny you trim a Christmas tree with....

Seven Students Receive Drycleaning Scholarships

LAUREL, Md. — Noting that “sponsorships pave the way for success,” the...

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Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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