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Addressing Customer Claims (Part 2)

Dave Davis |

CHICAGO — Mistakes are inevitable in businesses like dry cleaning — but...

Addressing Customer Claims (Part 1)

Dave Davis |

CHICAGO — Dry cleaners who have been in business for any measurable length...

Building — and Guarding — Your Online Reputation (Conclusion)

Dave Davis |

CHICAGO — Online word of mouth can be a drycleaners best friend or worst...

Building — and Guarding — Your Online Reputation (Part 1)

Dave Davis |

CHICAGO — Online reviews can be one of the most valuable marketing tools a...

Restoring Items to Their Former Glory (Conclusion)

Dave Davis |

CHICAGO — When a family comes to a dry cleaner for restoration services,...

Restoring Items to Their Former Glory (Part 2)

Dave Davis |

CHICAGO — With piece work down because of the effects of the pandemic,...

Restoring Items to Their Former Glory (Part 1)

Dave Davis |

CHICAGO — The practice of restoration for a dry cleaner is more than just...

Adding Youth to Your Customer Base (Conclusion)

Dave Davis |

Time marches on, demographics shift and what’s worked before starts to...

Adding Youth to Your Customer Base (Part 2)

Dave Davis |

CHICAGO — Dry cleaners who want to grow in the future can’t get stuck in...

Adding Youth to Your Customer Base (Part 1)

Dave Davis |

CHICAGO — It’s inevitable for any business—the demographics of the...

Selling is not a Dirty Word (Conclusion)

Dave Davis |

CHICAGO — The playbook for 2019 no longer applies to a post-pandemic year...

Selling is not a Dirty Word (Part 1)

Dave Davis |

CHICAGO — Doing the job of dry cleaning and working to increase sales are...

Taking Stock of Lockers

Dave Davis |

CHICAGO — They’re secure, convenient, require minimal human interaction...

Building a Strong Computer Defense (Conclusion)

Dave Davis |

CHICAGO — Cybercrime can seem like a scary topic, but there are steps you...

Building a Strong Computer Defense (Part 2)

Dave Davis |

CHICAGO — No matter how big or small your company is, cybercriminals are...

Building a Strong Computer Defense (Part 1)

Dave Davis |

CHICAGO — Chris Birk doesn’t sugarcoat the need for computer security.If...

Little Things Mean a Lot (Conclusion)

Dave Davis |

CHICAGO — For many cleaners, the past year has left little room in the...

Little Things Mean a Lot (Part 1)

Dave Davis |

CHICAGO — During his online presentation, “Setting Up for Success in 2021...

Rules of Attraction (Conclusion)

Dave Davis |

CHICAGO — Getting a customer to come into your drycleaning business for...

Rules of Attraction (Part 1)

Dave Davis |

CHICAGO — Waiting for customers to find your store isn’t an effective way...

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