Research Center
The Complete Spotting Guide & More
A comprehensive, practical guide to textiles and problem garments—as well as everyday items—and how to handle them, from reception at the counter through spotting,...
Attracting Customers & Increasing Profits—Drycleaning Marketing 101
Those familiar with marketing only as consumers might think that it's something only large companies with lots of money to spend should pursue. But you don't have to be a...
How to Profit by Going Green: Simple Strategies That Are Friendly to The Earth & The Bottom Line
Drycleaners are familiar with the power of an “ecofriendly” message. Indeed, many operators were at the forefront of the movement, fighting poor publicity stemming from...
Coronavirus (COVID-19): Proper Laundry Guidelines
In light of the COVID-19 pandemic, American Coin-Op has prepared a list of laundry care guidelines.
Print and post this sheet in your store to encourage your...
Selling Your Service: Self-Service Laundry Marketing
The self-service laundry industry has never been known for great marketing. If you fall into the category of "poor marketer, " or are just looking for some new ways to...
The Proper Equipment Mix: Self-Service Laundry Management
There are many elements that contribute to the success of a self-service laundry, but it's hard to ignore the impact that equipment has on a business. Even if you're...
Designing Your Store: Self-Service Laundry Management
To some customers, most self-service laundries look alike. Operators know better. While there aren’t many “radical” laundry layouts when it comes to washer-and-dryer...
Cheap Ways to Corral Laundry Costs: Cost Control for Textile Services
Money is tight all over, even in the laundry. On-premise laundry managers rarely enjoy much spending freedom, while commercial operators traditionally work hard to keep...
Laundry Chemicals & Dispensing: Finding the Right Chemistry
Textile care is one big puzzle, and it’s up to each laundry manager to see that all the pieces are assembled in just the right combination to achieve success. One has to...
Laundry Design & Construction: Creating the Ideal Workflow
A laundry operation, whether it be an on-premise laundry (OPL) or a textile rental plant, lives or dies depending on its ability to efficiently channel goods into, through...
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Latest Podcast
Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.
