Howard Scott

H&R Block

Industry Writer, Drycleaning Consultant, and H&R Block Tax Preparer

Howard Scott is a longtime industry writer and drycleaning consultant, and an H&R Block tax preparer specializing in small businesses. He welcomes questions and comments, and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359.

Interviewing Means ‘Selling’ Job, Your Company (Conclusion)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Interviewing Means ‘Selling’ Job, Your Company (Part 1)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Learn Every Job in Your Drycleaning Plant

PEMBROKE, Mass. — A while ago, I consulted a prospective buyer of a...

Use Empathy to Defuse Unhappy Customers

PEMBROKE, Mass. — You always tell your counter staffers to be nice to...

Work on Staffer Shortcomings

PEMBROKE, Mass. — As dry cleaners, we hire lots of people. Some are...

Learn From a Pro (Conclusion)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Learn From a Pro (Part 1)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Spot-Check Your Counter Staff

PEMBROKE, Mass. —Three recent incidents lead me to believe that you, Mr....

One Dry Cleaner’s Off-Main-Street Thinking

CAMBRIDGE, Mass. — The allure of a Main Street location is potent. You...

Note to Dry Cleaners: Keep Track, Stay Profitable

PEMBROKE, Mass. — You’re in business for the long haul, probably. Ten, 20...

Score High with Drycleaning Customers Through Teamwork

PEMBROKE, Mass. — The other day, I stopped at a drop store to see a sign...

When the Taxman Comes (Conclusion)

PEMBROKE, Mass. — Most dry cleaners wonder if they are paying too much in...

When the Taxman Comes (Part 1)

PEMBROKE, Mass. — Most dry cleaners wonder if they are paying too much in...

On-the-Job Attitude is Everything

PEMBROKE, Mass. — What is your work attitude? Do you come in each day with...

The Right Way to Sell Your Drycleaning Business (Conclusion)

PEMBROKE, Mass. — At one time or another, most dry cleaners think about...

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