Howard Scott

Industry Writer and Drycleaning Consultant

Howard Scott is a longtime industry writer and drycleaning consultant. He welcomes questions and comments, and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359.

Do Not Discount These Wal-Mart Lessons (Conclusion)

PEMBROKE, Mass. — I recently read Sam Walton’s autobiography titled Sam...

Do Not Discount These Wal-Mart Lessons (Part 1)

PEMBROKE, Mass. — I recently read Sam Walton’s autobiography titled Sam...

Promote the ‘Feel-Goodness’ of Dry Cleaning

PEMBROKE, Mass. — I recently saw an online Coca-Cola ad that caught my...

Clevergreen Embraces Boston’s Burgeoning Movie Biz (Conclusion)

MEDFORD, Mass. — When one meets a dry cleaner, one asks what niche...

Clevergreen Embraces Boston’s Burgeoning Movie Biz (Part 1)

MEDFORD, Mass. — When one meets a dry cleaner, one asks what niche...

Interviewing Means ‘Selling’ Job, Your Company (Conclusion)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Interviewing Means ‘Selling’ Job, Your Company (Part 1)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Learn Every Job in Your Drycleaning Plant

PEMBROKE, Mass. — A while ago, I consulted a prospective buyer of a...

Use Empathy to Defuse Unhappy Customers

PEMBROKE, Mass. — You always tell your counter staffers to be nice to...

Work on Staffer Shortcomings

PEMBROKE, Mass. — As dry cleaners, we hire lots of people. Some are...

Learn From a Pro (Conclusion)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Learn From a Pro (Part 1)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Spot-Check Your Counter Staff

PEMBROKE, Mass. —Three recent incidents lead me to believe that you, Mr....

One Dry Cleaner’s Off-Main-Street Thinking

CAMBRIDGE, Mass. — The allure of a Main Street location is potent. You...

Note to Dry Cleaners: Keep Track, Stay Profitable

PEMBROKE, Mass. — You’re in business for the long haul, probably. Ten, 20...

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