Howard Scott

Industry Writer and Drycleaning Consultant

Howard Scott is a former business owner, longtime industry writer and drycleaning consultant. He welcomes questions and comments and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359; by calling 781-293-9027; or via e-mail at [email protected].

Work on Staffer Shortcomings

PEMBROKE, Mass. — As dry cleaners, we hire lots of people. Some are...

Learn From a Pro (Conclusion)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Learn From a Pro (Part 1)

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

Spot-Check Your Counter Staff

PEMBROKE, Mass. —Three recent incidents lead me to believe that you, Mr....

One Dry Cleaner’s Off-Main-Street Thinking

CAMBRIDGE, Mass. — The allure of a Main Street location is potent. You...

Note to Dry Cleaners: Keep Track, Stay Profitable

PEMBROKE, Mass. — You’re in business for the long haul, probably. Ten, 20...

Score High with Drycleaning Customers Through Teamwork

PEMBROKE, Mass. — The other day, I stopped at a drop store to see a sign...

When the Taxman Comes (Conclusion)

PEMBROKE, Mass. — Most dry cleaners wonder if they are paying too much in...

When the Taxman Comes (Part 1)

PEMBROKE, Mass. — Most dry cleaners wonder if they are paying too much in...

On-the-Job Attitude is Everything

PEMBROKE, Mass. — What is your work attitude? Do you come in each day with...

The Right Way to Sell Your Drycleaning Business (Conclusion)

PEMBROKE, Mass. — At one time or another, most dry cleaners think about...

The Right Way to Sell Your Drycleaning Business (Part 1)

PEMBROKE, Mass. — At one time or another, most dry cleaners think about...

Making the Decision to Raise Dry Cleaning Prices

PEMBROKE, Mass. — Raising prices is a major question for many dry...

Map Out Your Dry Cleaning Market

PEMBROKE, Mass. — Do you have a map on your office wall? No? You should....

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Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.

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