Howard Scott

Industry Writer and Drycleaning Consultant

Howard Scott is a former business owner, longtime industry writer and drycleaning consultant. He welcomes questions and comments and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359; by calling 781-293-9027; or via e-mail at [email protected].

Improving Productivity Behind the Counter (Part 1)

PEMBROKE, Mass. — I have walked into many dry cleaners to see the counter...

Find That Uncommon Niche (Conclusion)

PEMBROKE, Mass. — I recently received this mail: “Hello. My name is Jane...

Find That Uncommon Niche (Part 1)

PEMBROKE, Mass. — I recently received this mail: “Hello. My name is Jane...

Perception Just as Important as Reality

PEMBROKE, Mass. — I walked into a long-established dry cleaner—50 years in...

A Busy Day is Not Always a Productive Day (Conclusion)

PEMBROKE, Mass. — Just about all dry cleaners are hard workers. You can’t...

A Busy Day is Not Always a Productive Day (Part 1)

PEMBROKE, Mass. — Just about all dry cleaners are hard workers. You can’t...

Do Not Discount These Wal-Mart Lessons (Conclusion)

PEMBROKE, Mass. — I recently read Sam Walton’s autobiography titled Sam...

Do Not Discount These Wal-Mart Lessons (Part 1)

PEMBROKE, Mass. — I recently read Sam Walton’s autobiography titled Sam...

Promote the ‘Feel-Goodness’ of Dry Cleaning

PEMBROKE, Mass. — I recently saw an online Coca-Cola ad that caught my...

Clevergreen Embraces Boston’s Burgeoning Movie Biz (Conclusion)

MEDFORD, Mass. — When one meets a dry cleaner, one asks what niche...

Clevergreen Embraces Boston’s Burgeoning Movie Biz (Part 1)

MEDFORD, Mass. — When one meets a dry cleaner, one asks what niche...

Interviewing Means ‘Selling’ Job, Your Company (Conclusion)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Interviewing Means ‘Selling’ Job, Your Company (Part 1)

PEMBROKE, Mass. — You put out a “Help Wanted” ad, and several people apply...

Learn Every Job in Your Drycleaning Plant

PEMBROKE, Mass. — A while ago, I consulted a prospective buyer of a...

Use Empathy to Defuse Unhappy Customers

PEMBROKE, Mass. — You always tell your counter staffers to be nice to...

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Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.

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