Diana Vollmer

Methods for Management (MFM) Inc.

Managing Director

Diana Vollmer is managing director of Methods for Management (MFM) Inc., a consultancy specializing in drycleaning businesses. You may contact her at dvollmer@mfmi.com, 415-577-6544.

Handling Customer Claims (Part 1)

SAN FRANCISCO — Despite the generally low claim rates in the fabricare...

Developing Leadership in Your Drycleaning Business (Conclusion)

SAN FRANCISCO — As the owner of a professional fabricare business, making...

Developing Leadership in Your Drycleaning Business (Part 1)

SAN FRANCISCO — As the owner of a professional fabricare business, making...

Market Positioning: Winning the Battle for Your Customer’s Mind (Conclusion)

SAN FRANCISCO — Positioning one’s drycleaning business in the marketplace...

Market Positioning: Winning the Battle for Your Customer’s Mind (Part 1)

SAN FRANCISCO — Positioning one’s drycleaning business in the marketplace...

The Magic in Your POS System (Conclusion)

SAN FRANCISCO — POS (point of sale) systems provide many valuable benefits...

The Magic in Your POS System (Part 1)

SAN FRANCISCO — POS (point of sale) systems provide many valuable benefits...

Do You Need a New Drycleaning Plant?

SAN FRANCISCO — The annual American Drycleaner Plant Design Awards always...

Fashionistas Mean Business (Conclusion)

SAN FRANCISCO — Fashionistas pay attention to the latest from the runway...

Fashionistas Mean Business (Part 1)

SAN FRANCISCO — Fashionistas pay attention to the latest from the runway...

Convenience Converts Customers (Conclusion)

SAN FRANCISCO — Consumers, especially drycleaning consumers, are busy...

Convenience Converts Customers (Part 1)

SAN FRANCISCO — Consumers, especially drycleaning consumers, are busy...

How to Make Your Drycleaning Stores More Profitable (Conclusion)

SAN FRANCISCO — Do you have the most stores in town? Are they all...

How to Make Your Drycleaning Stores More Profitable (Part 1)

SAN FRANCISCO — Do you have the most drycleaning stores in town? Are they...

Customer Connections: A Dry Cleaner’s Competitive Advantage (Conclusion)

SAN FRANCISCO — Theoretically, to some degree, all cleaners clean clothes...

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Learn how wet cleaning can fit into your operation so you can more fully serve your clients today, with Michael "Stucky" Szczotka, owner of Eagle Star Equipment and Poseidon Textile Care Systems.

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