SAVAGE, Md. — ZIPS Franchising LLC recently announced that Jennifer Hall, formerly a store operations and development manager for the company from 2008 to 2019, has rejoined the organization as Field Training Manager.
Hall will report to Training & Development People Manager Jennifer Davis and will be based in the company’s corporate headquarters in Maryland.
“We are delighted and honestly quite fortunate to welcome Jennifer back to our organization,” Davis says. “Her overall experience and her specific familiarity with ZIPS make her an incredibly valuable asset to our corporate and field operations. In particular, she is lending great value as we develop and implement a Certified Trainer program and is helping to make each of our company locations a ‘shiny penny’ to inspire and illuminate our franchisees as we work with them to grow our brand."
In addition to institutional knowledge acquired over her previous 12 years at ZIPS, Hall brings extensive experience in project management and field recruitment and training to her new role.
Aside from her years at ZIPS, her career has included roles as a national account manager for Bayard Advertising, a recruitment marketing firm helping companies fill open positions, and as operations project manager with home-cleaning company The Cleaning Authority, where she worked with the corporate operations team and franchise owners on training, recruiting, onboarding, marketing, real estate selection, vendor account setup, supply and equipment purchasing, software needs and more.
At ZIPS, Hall will be focused on identifying and monitoring training needs throughout the organization as well as helping to design, plan and implement training programs, policies and procedures to fulfill those needs.
Her day-to-day tasks will include providing ongoing in-field training support to store employees, managers and franchisees, executing and validating both the ZIPS Certified Trainer and Manager in Training programs, overseeing training to implement new ZIPS operations programs and procedures, ensuring that all training materials and programs remain current, accurate and effective, and more tasks as needed.
“I'm thrilled to return to ZIPS and look forward to working with franchisees on building successful training cultures that aid in the success of their employees and, ultimately, their businesses,” says Hall.
Have a question or comment? E-mail our editor Dave Davis at [email protected].