Podcasts for You
Workplace Violence & Prevention
After a deadly shooting at a textile care facility earlier this year, preventing workplace violence has gained a new focus for many dry cleaners. Carol Dodgen of Dodgen Security Consulting and Jay Juffre from ImageFIRST discuss warning signs, training, prevention and more.
Spotting: The How and Why
Learn about the different spotting tools and types of garment stains, along with some "magic words" (tips for spotters) from the Stain Wizard himself Jeff Schwarz, regional vice president for A.L. Wilson Chemical Company.
Dealing With Difficult Customers
Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.