Research Center

The Complete Spotting Guide & More

spotting guide

A 116-page, comprehensive, practical guide to textiles and problem garments—as well as everyday items—and how to handle them, from reception at the counter through spotting, cleaning and finishing, with an emphasis on the role of the spotter.

Podcasts for You

Pleasantly Surprising Customers

Kyle Matthews

Kyle Matthews of Detroit’s Janet Davis Cleaners offers ideas and outlooks for boosting the customer experience in your store, making you the only cleaner your clients consider.

Building a Cohesive Staff

Jeff Jordan

Jeff Jordan of Fabritec International shares ways he’s found to form a team atmosphere in a business. We discuss why it’s important in a drycleaning company, the role of management in fostering this feeling in a plant, and how to avoid common morale killers.