Those familiar with marketing only as consumers might think that it's something only large companies with lots of money to spend should pursue. But you don't have to be a huge multinational corporation to be able to build your business with a marketing plan.
Marketing is just as important to small- and medium-sized service businesses such as drycleaners. In fact, it may be more important to drycleaning businesses today than ever before, given the number of operations competing for a piece of the ever-shrinking "pie" of consumer demand.
Marketing is what businesses do to encourage the public — all customers and potential customers — to use their products and services. And even if you think that your business is not already engaged in any marketing activities, it is.
This special report will help you better understand the fundamentals of marketing, what marketing messages you may already be sending about your business, and how to control those messages in order to promote your business.
In a weak market, leaving consumer perception up to chance is risky. Only when you are actively engaged in marketing your business can you help it attract more customers, increase profits and ultimately, succeed.
Whether it’s to serve customers better or to offset a tight labor market, dry cleaners are increasingly turning to automation. We discuss this trend with Christopher White, executive director of America’s Best Cleaners, and Will Waterstraat, managing partner of Seattle-based Helena Cleaners.