Lisa White

American Drycleaner

Writer

Lisa White is a writer for American Drycleaner.

The Ins and Outs of Machine Purchasing (Conclusion)

WICHITA, Kan. — Buying new equipment, either to replace aging equipment or...

The Ins and Outs of Machine Purchasing (Part 2)

CHICAGO — The decisions about when — and if — to update drycleaning...

The Ins and Outs of Machine Purchasing (Part 1)

CHICAGO — Because machines can make or break a drycleaning business,...

Understanding Employment Law (Conclusion)

CHICAGO — Most dry cleaners focus on the tools of their trade, honing...

Understanding Employment Law (Part 1)

CHICAGO — Several years ago, there was an incident at a Martinizing Dry...

The Relevance of Social Media in Dry Cleaning

CHICAGO — This quarter’s American Drycleaner Your Views survey asked the...

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Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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