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How Do I Process Firefighter Turnout Gear?

Alan Spielvogel |

Q: A smaller fire station near me asked if I could clean their turnout...

A Love/Hate Relationship with Growth

Diana Vollmer |

You’ve been told it’s important to grow. Your alternatives? To shrink or...

Running in Reverse

Martin L. Young Jr. |

I just happened to be at the counter when I saw the lady get out of her...

Why Do Polyurethane Coats Deteriorate in Perc?

Alan Spielvogel |

Q: We use perchloroethylene as our drycleaning solvent. For the past...

Are You Ready for Recession?

Drycleaners are experiencing what may be the worst time in the history...

The Fine Art of Efficient Finishing

Everett Childers |

If we think of ourselves only as drycleaners, we limit our capabilities...

Why Do Poly/Cotton Shirts Discolor with Sweat?

Alan Spielvogel |

Q: I own a promotional products company in Cincinnati. One of my...

Promote Yourself Boldly

Howard Scott |

Every drycleaner spends money on advertising and promotions. But how...

Never Let Them See Their Sweat

Norm Oehlke |

Ever hear this comment from a customer? "That underarm stain wasn't...

Why Do Woolens Shrink after Several Cleanings?

Alan Spielvogel |

Q: A number of customers are complaining that their woolens are...

Your 2008 Budget

Diana Vollmer |

There’s no good reason for you to do a budget. You understand your...

Is Curiosity Part of Leadership?

Howard Scott |

Lee Iacocca just came out with a new book, Where Have All The Leaders...

A Final Curtain Call

Norm Oehlke |

Some drycleaners refer to cleaning drapes, curtains, bedspreads and...

Can I Dryclean An Electric Blanket?

Alan Spielvogel |

Q: We often receive electric blankets from customers. Some of them do...

Give An Employee A Piece of The Action

Howard Scott |

Your key person is capable. He (or she) follows directions well. He...

Professionalism Is the Real Alternative

Everett Childers |

Let’s look at how many “alternatives” we have for cleaning clothes:...

Handling The

Norm Oehlke |

How often have you refused to accept a garment that is extremely soiled...

Cut Customer Losses to Increase Profits

The stock market is down, profits are shrinking, prices are up and...

Advice for New Operators

Howard Scott |

Every so often, I receive a call asking for advice from a new drycleaner...

Why Did Two Pieces of A Suit Come Out Differently?

Alan Spielvogel |

Q: I recently drycleaned a white suit. Both pieces were processed in the...

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