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Handling Shrinkage Complaints

Norm Oehlke |

One of the most complex problems for the drycleaner is handling a...

Reassure Customers for Repeat Business

Whenever people try anything new, they want assurances that they made...

Ask Permission, Get Customer Loyalty

There’s a new trend in marketing that’s gaining favor and uses name and...

Tax Tips: Nine Questions to Ask Your Accountant Now

Howard Scott |

Many drycleaners see accountants as scorekeepers who produce reports...

How to Toast a Tannin Stain

Norm Oehlke |

The term “tannin” covers a broad range of stains originating from fruit...

K.O. Oxidized Oil Stains with KOH

Norm Oehlke |

Most yellow or yellow/brown stains that reach the spotter originate from...

Using Amyl Acetate

Ian P. Murphy |

Amyl acetate is a dry-side agent that is much more aggressive in certain...

Using Amyl Acetate

Norm Oehlke |

Amyl acetate is a dry-side agent that is much more aggressive in certain...

Using Amyl Acetate

Norm Oehlke |

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