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Keep Napped Fabrics from Getting Nappy

Norm Oehlke |

‘My coat was soft and smooth when I left it for cleaning, and now it’s...

Why Won't Spandex Snap Back?

Alan Spielvogel |

Q: After spotting fabrics that contain Spandex, why does the fabric...

So You Bought A New Piece of Equipment

Diana Vollmer |

You went to the Clean Show in Las Vegas in June and spent some of your...

Getting The Most out of A Solvent System

Everett Childers |

There are certain rules that must be followed when cleaning clothes —...

How Do I Handle A Red Wine Stain?

Alan Spielvogel |

Q: What's the best procedure for handling red wine spillage on cotton...

Innovation in The Information Age

The “winners” in business are the companies that first recognize and...

Make A Template for Quality Finishing

Howard Scott |

Finishing in drycleaning is not given enough attention. Coming at the...

Organized Cleaning?

Woodruff Imberman, Ph.D. |

EVANSTON, Ill. — Legislation is now being introduced to change the rules...

Put Your Business on Autopilot

Howard Scott |

Dave Davenport, a former drycleaner with a 25-employee operation, once...

The Secrets of Basic Spotting

Everett Childers |

Disgusting-looking stuff that gets on people’s clothing falls into one...

Coping with A Family Disaster

Howard Scott |

The parents of Seung-Hui Cho worked as drycleaners. Seung-Hui Cho is the...

As A Petroleum User, What Should I Do with These Cartridges?

Alan Spielvogel |

Q: Our process has used petroleum solvent since 1946. Twenty-five years...

Making Time for Everything at Clean '07

Diana Vollmer |

It’s billed as the biggest show in the United States for launderers and...

Caring for Old Glory

Norm Oehlke |

Memorial Day and Flag Day are coming up, meaning that Old Glory will be...

Measuring Your Marketing Efforts

Deborah Rechnitz, CMA, CMC |

As you know, marketing is not a pure science. It involves the interplay...

Why Do Shirts Discolor?

Alan Spielvogel |

Q: Plants have received a number of complaints concerning cotton and...

In Search of An Industry Standard

Everett Childers |

I recently received a letter from a third-generation, 30-year veteran of...

Handling Shrinkage Complaints

Norm Oehlke |

One of the most complex problems for the drycleaner is handling a...

Ask Permission, Get Customer Loyalty

There’s a new trend in marketing that’s gaining favor and uses name and...

Reassure Customers for Repeat Business

Whenever people try anything new, they want assurances that they made...

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