Dave Davis

American Drycleaner

Editor

Addressing Customer Claims (Part 2)

CHICAGO — Mistakes are inevitable in businesses like dry cleaning — but...

Addressing Customer Claims (Part 1)

CHICAGO — Dry cleaners who have been in business for any measurable length...

Building — and Guarding — Your Online Reputation (Conclusion)

CHICAGO — Online word of mouth can be a drycleaners best friend or worst...

Building — and Guarding — Your Online Reputation (Part 1)

CHICAGO — Online reviews can be one of the most valuable marketing tools a...

Restoring Items to Their Former Glory (Conclusion)

CHICAGO — When a family comes to a dry cleaner for restoration services,...

Restoring Items to Their Former Glory (Part 2)

CHICAGO — With piece work down because of the effects of the pandemic,...

Restoring Items to Their Former Glory (Part 1)

CHICAGO — The practice of restoration for a dry cleaner is more than just...

Reputation, Customer Satisfaction and Your Business

Word of mouth is one of the most potent forms of advertising a dry cleaner...

Adding Youth to Your Customer Base (Conclusion)

Time marches on, demographics shift and what’s worked before starts to...

Adding Youth to Your Customer Base (Part 2)

CHICAGO — Dry cleaners who want to grow in the future can’t get stuck in...

Adding Youth to Your Customer Base (Part 1)

CHICAGO — It’s inevitable for any business—the demographics of the...

Selling is not a Dirty Word (Conclusion)

CHICAGO — The playbook for 2019 no longer applies to a post-pandemic year...

Selling is not a Dirty Word (Part 1)

CHICAGO — Doing the job of dry cleaning and working to increase sales are...

Taking Stock of Lockers

CHICAGO — They’re secure, convenient, require minimal human interaction...

Building a Strong Computer Defense (Conclusion)

CHICAGO — Cybercrime can seem like a scary topic, but there are steps you...

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Latest Podcast

Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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