Martin L. Young Jr.

Industry Consultant and Trainer

Martin L. Young Jr. has been an industry consultant and trainer for 20 years, and a member of various stakeholder groups on environmental issues. He is a past president of the North Carolina Association of Launderers & Cleaners (NCALC). He grew up in his parents’ plant in Concord, N.C., Young Cleaners, which he operates to this day. Contact him by phone at 704-786-3011, or via e-mail at [email protected].

The Potential for Unsatisfactory Results

CONCORD, N.C. — During a recent trip speaking to cleaners and CSRs, I was...

‘Old School’ Stresses Pampering Customers

CONCORD, N.C. — I came away from New Orleans with “a burr under my saddle...

No Reason to Fear Blood

CONCORD, N.C. — I have addressed blood stains previously, but the phone...

Making the Case for Pre-Spotting

CONCORD, N.C. — Some cleaners take the position that pre-spotting, in any...

Shape Your Future Dry Cleaning Business at Clean Show

CONCORD, N.C. — The Clean Show is back in “Nor-Lens.” That means eating...

Dry Cleaners, Name That Chemical Tool

CONCORD, N.C. — It is hard enough to keep straight all the chemical tools...

Protecting Unique Characteristics

CONCORD, N.C. — In a previous edition of American Drycleaner, readers...

Necktie Cleaning as Much Art as Skill

CONCORD, N.C. — I am hoping we have turned the corner on the “casual...

Clearing Up Some Not-So-Good Rings

CONCORD, N.C. — There are good rings, such as gold, silver, wedding, and...

Pamper Rather Than Process

CONCORD, N.C. — I recently received a phone call from my friend, Norman...

It’s the Holiday Season — Are You Ready for Party Clothes?

CONCORD, N.C. — In order to honor reader requests and continue a...

Pre-Spotting Step Toward Better Cleaning

CONCORD, N.C. — Many owners believe that pre-spotting is totally...

Brush Up on the Basics

CONCORD, N.C. — I have found that it is worthwhile to review the spotting...

White Wine and Word of Mouth

CONCORD, N.C. — This is the story of a dress, but not your normal dress....

Treating Acetate and Metallics

CONCORD, N.C. — Not all garments are created equal, just as not all...

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Coaching, collaboration and teamwork help create an unforgettable front counter team, relates Todd Ofsink, CEO of Todd Layne Cleaners. To nurture that customer-first mentality, he says it's sort of like being a parent. And he's looking for that caring, special person who can shine at the front counter.

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