Customer Service at the Dry Cleaner: The Best Kept Secret APPLETON, Wis. — Establish protocol, measure performance ...
Developing Leadership in Your Drycleaning Business (Conclusion) SAN FRANCISCO — Create comprehensive management structure to ensure prosperity ...
Developing Leadership in Your Drycleaning Business (Part 1) SAN FRANCISCO — Made easier with structure, system in place ...
Supplemental Stain Removal: An Eye on Longevity CONCORD, N.C. — Embrace, master supplemental stain removal to increase customer base ...
Part-Time Workers, Full-Time Challenge (Conclusion) NEW YORK — Promote team engagement, stress value part-timers contribute to business ...
Part-Time Workers, Full-Time Challenge (Part 1) NEW YORK — Ensure part-time employees are invested, happy working for you ...
Changes in Repair-or-Replace Tax Rules (Conclusion) ARDMORE, Pa. — New regs may pose tax compliance risks ...
Market Positioning: Winning the Battle for Your Customer’s Mind (Conclusion) SAN FRANCISCO — Whatever market position you decide to pursue, present consistent message, image ...
Changes in Repair-or-Replace Tax Rules (Part 1) ARDMORE, Pa. — Some dry cleaners may benefit from ‘safe harbors’ ...
Market Positioning: Winning the Battle for Your Customer’s Mind (Part 1) SAN FRANCISCO — Clear assessment of business’ current image essential ...
Ten Things Your Lawyer May Not Tell You ANN ARBOR, Mich. — Ask questions to learn scope of legal services, aptitude of attorney ...
See Oxidized Oil Stain as Opportunity to Shine CONCORD, N.C. — Set yourself apart from competition by mastering stain removal ...
Building Your Drycleaning Brand (Conclusion) CHICAGO — Constantly reinforce brand until it takes hold ...
Building Your Drycleaning Brand (Part 1) CHICAGO — Create name recognition, define marketplace positioning for your store ...
Note to Dry Cleaners: Keep Track, Stay Profitable PEMBROKE, Mass. — Chart business annually to see where it’s been, where it’s going ...
Recognize Value of Drycleaning Regulars, Non-Regulars APPLETON, Wis. — Add value to every customer’s experience to keep them coming back ...
The Magic in Your POS System (Conclusion) SAN FRANCISCO — Understanding sales management, leadership opportunities afforded by POS systems ...
The Magic in Your POS System (Part 1) SAN FRANCISCO — Analyzing basic, advanced features that today’s POS systems offer ...
Ozone Breathes New Life into Garments CONCORD, N.C. — Analyzing benefits of utilizing ozone injection in drycleaning process ...
Protecting Customer Data (Conclusion) NEW YORK — ‘If you do not need customer information, you should not keep it’ ...
