Dave Davis

American Drycleaner

Editor

Starting a New Plant, Part 1

CHICAGO — With many dry cleaners in survival mode for the past year and...

DLI Announces May Webinar Lineup

LAUREL, Md. — As society starts to come back to life, dry cleaners who...

Calling for (Data) Backup, Conclusion

CHICAGO — While operating and maintaining a stable computer system isn’t...

Calling for (Data) Backup, Part 2

CHICAGO — Having multiple copies of a company’s data is not only...

Calling for (Data) Backup, Part 1

CHICAGO — Today’s businesses run on data, and dry cleaners are no...

Ramping Up: Retool for Recovery (Conclusion)

CHICAGO — Upgrading or adding new equipment to a dry cleaning plant can...

Ramping Up: Retool for Recovery (Part 2)

CHICAGO — When dry cleaners purchase new equipment, one thing is sure:...

Ramping Up: Retool for Recovery (Part 1)

CHICAGO — Like almost every small to mid-size business, most dry cleaners...

Addressing Customer Claims (Conclusion)

CHICAGO — With a process as complex as dry cleaning, there are going to be...

Addressing Customer Claims (Part 2)

CHICAGO — Mistakes are inevitable in businesses like dry cleaning — but...

Addressing Customer Claims (Part 1)

CHICAGO — Dry cleaners who have been in business for any measurable length...

Building — and Guarding — Your Online Reputation (Conclusion)

CHICAGO — Online word of mouth can be a drycleaners best friend or worst...

Building — and Guarding — Your Online Reputation (Part 1)

CHICAGO — Online reviews can be one of the most valuable marketing tools a...

Restoring Items to Their Former Glory (Conclusion)

CHICAGO — When a family comes to a dry cleaner for restoration services,...

Restoring Items to Their Former Glory (Part 2)

CHICAGO — With piece work down because of the effects of the pandemic,...

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Latest Podcast

Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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