Job Title: Dry Cleaning Operations Manager
Location: New Jersey
Job Type: Full-Time
Job Description:
As a Dry Cleaning Operations Manager, you will be responsible for overseeing and managing the day-to-day operations of our dry cleaning facility. You will ensure efficient and high-quality services, maintain excellent customer satisfaction, and drive the overall performance of the business. This role requires strong leadership skills, attention to detail, and a commitment to maintaining a clean and safe working environment.
Key Responsibilities:
- Manage and oversee daily operations of the dry cleaning facility, ensuring smooth workflow and efficient service delivery.
- Supervise and train staff, providing guidance and support to enhance their performance and productivity.
- Implement and maintain quality control procedures to ensure all garments are cleaned and finished to the highest standards.
- Monitor inventory levels and order supplies as needed to ensure seamless operations.
- Handle customer inquiries, complaints, and special requests with professionalism and a customer-focused approach.
- Coordinate scheduling and workload distribution among staff to optimize efficiency and meet deadlines.
- Ensure compliance with health and safety regulations, maintaining a clean and safe working environment for all employees.
- Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Manage budgets, expenses, and financial reports to ensure cost-effective operations.
Qualifications:
- Proven experience in managing operations within the dry cleaning or related industry.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Outstanding customer service skills with a focus on customer satisfaction.
- Knowledge of dry cleaning processes, equipment, and chemicals.
- Ability to analyze data and make informed decisions to improve operational efficiency.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
Education and Experience:
- High school diploma or equivalent; a bachelor's degree in business management or a related field is preferred.
- Previous experience in a managerial role within the dry cleaning industry is highly desirable.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
How to Apply:
Interested candidates should submit their resume and a cover letter to [email protected]. Please include your name and contact details in the submission.