Succession Planning: Becoming Your Dry Cleaner's Next Leader
Monika Manter of Balfurd Dry Cleaners discusses growing into a leadership role in a family business, the decisions that need to be made along the way and, when the time comes, how to make a smooth transition for everyone involved.
Recent Episodes
Buying Out the Competition
When dry cleaners want to expand, they can either open new stores or buy out competition looking to get out of the business. We explore this topic with Gary Glover of Puritan Cleaners and Arthur C. Anton, Jr. of Anton's Cleaners. Training and Promotion
Mark Scott came up through the ranks to become the owner of Bakker’s Fine Drycleaning in Kirkland, Washington. Here, he provides owners with tips on identifying team members who are ready for more responsibility.Special Report: LA Cleaners, Associations Fight Proposed Poly Bag Ban
Lawmakers in Los Angeles recently met to consider banning single-use plastic bags, and dry cleaners feared that the poly bags they use would also be affected. Industry trade organizations quickly rallied to make sure the drycleaner’s voice was heard during this discussion.Preventative Maintenance for the Win!
Jerry Moore of Moore Services highlights the benefits of performing regular preventative maintenance on your equipment — and warns of the risks of neglecting this important task.Continuing Education
Brian Johnson of the Drycleaning & Laundry Institute (DLI) joins us to examine the value of taking part in virtual and in-person continuing educational opportunities.Pleasantly Surprising Customers
Kyle Matthews of Detroit’s Janet Davis Cleaners offers ideas and outlooks for boosting the customer experience in your store, making you the only cleaner your clients consider.