The Drycleaning & Laundry Institute (DLI) will present a two-day virtual course, “Customer Service Superstars,” on July 29 and 31, from 1 to 3 p.m. EST via Zoom.
Hosted by Jen Whitmarsh of The Route Pros and Snappy Drycleaning, the course covers:
Building the skills and mindset needed to create unforgettable customer experiences, foster loyalty and drive success
Effective communication techniques
Problem-solving strategies
Tools to handle challenging situations with confidence and grace
Knowledge and techniques to exceed expectations, delight customers, and shine in every interaction