Tim Burke

American Drycleaner

Editor

Tim Burke is the editor of American Drycleaner. He can be reached at 312-361-1684 or [email protected]

Two New Members Join Tuchman Cost Group at Florida Meeting

COCOA BEACH, Fla. — Crest Cleaners recently hosted a meeting of Tuchman...

Leather Master to Test Leather, Suede Cleaning for Quality Assurance

JOLIET, Ill. — Leather Master Inc. is now the international testing...

Milt & Edie’s Sign of Success (Conclusion)

BURBANK, Calif. — They keep their eyes peeled on Alameda. It’s almost that...

Milt & Edie’s Sign of Success (Part 1)

BURBANK, Calif. — They keep their eyes peeled on Alameda. It’s almost that...

Splash! TCATA to the Sunshine State April 27-30

PONTE VEDRA BEACH, Fla. — Want to come splash in the waves like a dolphin...

Foster-Stephens Celebrates 80 Years in Business

ELK GROVE VILLAGE, Ill. — Foster-Stephens Inc., which produces storage...

Dependable Cleaners: Three Generations of Ownership Spanning 85 Years

DENVER — Dependable Cleaners and Shirt Laundry is a third-generation...

‘Institution’ Target Cleaners Closes Doors After 63 Years

HEIDELBERG, Pa. — Jim Longo couldn’t have been any more emotional when he...

Will You Catch the On-Demand Wave?

CHICAGO — Do you see on-demand business as the wave of the future for dry...

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Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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