Laurie L. Wilson
L. Wilson Group LLC
Founder and “Chief Motivation Officer”
Laurie L. Wilson is the founder and “chief motivation officer” of L. Wilson Group LLC, based in Cincinnati, Ohio. Her organization serves a variety of corporations and individuals. For the drycleaning industry, Wilson provides keynotes, consulting, coaching and training on team dynamics and development, client and community alignment, and personal and professional effectiveness. She spent 20 years in the retail fashion industry, and has served as director of fashion, trend research and community relations for Mercantile Stores Co. She can be reached by phone at 513-383-5390, or via e-mail at [email protected].
Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.