Diana Vollmer

Ascend Consulting Group

Managing Director/Senior Consultant

Diana Vollmer is a managing director and senior consultant for Ascend Consulting Group, which assists dry cleaners and launderers in maximizing profitability, enterprise value and customer allegiance. She can be reached at [email protected], 415-577-6544.

Face of Your Company

SAN FRANCISCO — Generally speaking. smaller dry stores hire babysitters....

Win ’n’ Grin: Put Your Marketing to the Test (Conclusion)

SAN FRANCISCO — Testing preferred marketing messages and delivery channels...

Win ’n’ Grin: Put Your Marketing to the Test (Part 1)

SAN FRANCISCO — Testing preferred marketing messages and delivery channels...

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Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.

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