Ascend Consulting Group
Managing Director/Senior Consultant
Diana Vollmer is a managing director and senior consultant for Ascend Consulting Group, which assists dry cleaners and launderers in maximizing profitability, enterprise value and customer allegiance. She can be reached at [email protected], 415-577-6544.
Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.