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TCATA Unveils Speaker Lineup, Agenda for 2022 Education Conference

Event to feature customer service, management and business strategy experts

WESLEY CHAPEL, Fla. — The Textile Care Allied Trades Association (TCATA) has announced the speaker lineup and agenda for its 2022 Educational & Management Conference, to be held on April 3-6 at the Wild Dunes Resort at the Isle of Palms in South Carolina.

The keynote speaker for the event will be John R. DiJulius III. DiJulius, considered an authority on world-class customer service, is the president of The DiJulius Group. This customer service consulting firm works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus and others. He is also the founder and owner of John Robert’s Spa, named one of the top 20 salons in America.

DiJulius has written several books relating to the customer service industry, including The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World; The Relationship Economy: Building Stronger Customer Connections in the Digital Age; and What’s the Secret?: To Providing a World-Class Customer Experience.

In addition, Ian Heller of the Distribution Strategy Group will present valuable business strategies. Heller is Founder & Senior Partner at Distribution Strategy Group and has more than 30 years of experience executing marketing and e-business strategies in the wholesale distribution industry.

Also presenting will be Nancye Combs of HR Enterprise, Inc. Combs is an advisor, educator, and a voice of authority on human resources and organizational management. She speaks, consults, writes, and offers expert witness testimony on workplace issues.

In response to member feedback, TCATA has modified the conference schedule to a new Sunday-through-Wednesday pattern, shortening the conference by one day.

TCATA also notes that conference registration has been reduced to $700 for the first attendee and $650 for additional attendees from the same company.

For more information, to see the event’s agenda or to register, visit the event’s website.

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Have a question or comment? E-mail our editor Dave Davis at [email protected] .