“This portal provides an easy way for professional dry cleaners and launderers to submit a question, problem, product issue or service need to our customer support team and receive a quick and thorough response,” it says.
“It’s crucial for our customers to get answers quickly so they can continue to be productive and efficient,” says Mike Miller, the company’s vice president of sales.
“We have a great network of Street’s representatives in the field who have tremendous knowledge but unfortunately they can’t be everywhere at once,” Miller continues. “This portal gives us a way to serve our many customers more effectively through a broader customer team.”
With each submission, he points out, customers will receive a Request ID# that recognizes their issue and lets them know the firm’s team member who will be responding.
In most cases, he relates, a member of the customer team will be able to respond almost immediately by email or phone.
The team member can also help the customer determine the type of service call which may be necessary in order to resolve issues being experienced, he adds.
Kristen Vos, the company’s director of marketing, further explains, “This portal is part of our company-wide goal to make over 140 years of knowledge and expertise more easily accessible to our customers through expanded resources of service and training. Providing our customers with solutions is our priority.”