OMAHA, Neb. — Fashion Cleaners unveiled its brand-new lobby, customer drive-thru (with car-side service) and employee break area at its 30th and Leavenworth flagship location in the fall of 2012.
The remodeled entrance provides enhanced access and increased safety for customers re-entering traffic. New tile, counters and paint, along with better branding and higher ceilings, highlight the makeover. Swinging doors with window panels separate production from customer service, allowing customers some insight to the bustle of activity and the number of people—the 7,500-square-foot plant employs 33—it takes to care for their clothes.
A small conveyor for long, hanging items was moved up front and behind a partial wall in check-in for easier CSR access. The management office in the lobby enables the director of customer service to better oversee her team. And customers appreciate the addition of a flatscreen TV and coffee machine.
The production floor—which includes equipment and systems from Union, Permac, Milnor, Sankosha, Hi-Steam, Unipress, Metalprogetti and SPOT—changed significantly with the addition of shirt laundry pressing units. This allowed all production to be handled under one roof and for the production manager to better oversee each department. Large racks for household items were positioned to allow organization and ease of access. The bridal area for hanging and boxing was relocated to allow more space for supplies and packaging.
Services performed here include dry cleaning, wet cleaning, executive shirt service, bridal gown restoration/preservation, leather/suede care, draperies, linens/bedding, fire/water damage restoration, hotel valet, and more. The location generates $60,000 in weekly sales.
Owner Kermit Engh served as architect, with Galvin Design Studio providing interior design.