Operations

CSR to Superstar! (Conclusion)

Bruce Beggs |

JACKSONVILLE, Fla. — It’s not unusual for dry cleaners to invest in their...

Learn From a Pro (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Paul Ceccarelli, former owner of The Cleanist in...

CSR to Superstar! (Part 1)

Bruce Beggs |

JACKSONVILLE, Fla. — It’s not unusual for dry cleaners to invest in their...

Handling Customer Claims (Conclusion)

Diana Vollmer |

SAN FRANCISCO — Despite the generally low claim rates in the fabricare...

Handling Customer Claims (Part 2)

Diana Vollmer |

SAN FRANCISCO — Despite the generally low claim rates in the fabricare...

Handling Customer Claims (Part 1)

Diana Vollmer |

SAN FRANCISCO — Despite the generally low claim rates in the fabricare...

Attitude Check: Turn Negative Workers into Positive Performers (Conclusion)

Phillip M. Perry |

NEW YORK — Do your employees play well with customers? Do they engage with...

Lot of Little Things Contribute to Consistent Cleaning

Martin L. Young Jr. |

CONCORD, N.C. — There is going to come a time when a cleaner/spotter will...

Attitude Check: Turn Negative Workers into Positive Performers (Part 1)

Phillip M. Perry |

NEW YORK — Do your employees play well with customers? Do they engage with...

Drycleaning Plant Leasing Tips, Traps to Avoid (Conclusion)

Lloyd Manning |

LLOYDMINSTER, Saskatchewan — When drycleaning plant owner/operators rent...

Drycleaning Plant Leasing Tips, Traps to Avoid (Part 1)

Lloyd Manning |

LLOYDMINSTER, Saskatchewan — When drycleaning plant owner/operators rent...

Spot-Check Your Counter Staff

Howard Scott |

PEMBROKE, Mass. —Three recent incidents lead me to believe that you, Mr....

Customer Service at the Dry Cleaner: The Best Kept Secret

Carolyn B. Nankervis |

APPLETON, Wis. — As I travel around the country speaking to owners, it is...

Developing Leadership in Your Drycleaning Business (Conclusion)

Diana Vollmer |

SAN FRANCISCO — As the owner of a professional fabricare business, making...

Developing Leadership in Your Drycleaning Business (Part 1)

Diana Vollmer |

SAN FRANCISCO — As the owner of a professional fabricare business, making...

Supplemental Stain Removal: An Eye on Longevity

Martin L. Young Jr. |

CONCORD, N.C. — I had just finished a presentation on making the most of...

Part-Time Workers, Full-Time Challenge (Conclusion)

Phillip M. Perry |

NEW YORK — Gone are the days when business owners looked upon part-time...

Part-Time Workers, Full-Time Challenge (Part 1)

Phillip M. Perry |

NEW YORK — Gone are the days when business owners looked upon part-time...

Changes in Repair-or-Replace Tax Rules (Conclusion)

Mark E. Battersby |

ARDMORE, Pa. — Since the inception of the Internal Revenue Code, the IRS...

Market Positioning: Winning the Battle for Your Customer’s Mind (Conclusion)

Diana Vollmer |

SAN FRANCISCO — Positioning one’s drycleaning business in the marketplace...

Changes in Repair-or-Replace Tax Rules (Part 1)

Mark E. Battersby |

ARDMORE, Pa. — Since the inception of the Internal Revenue Code, the IRS...

Market Positioning: Winning the Battle for Your Customer’s Mind (Part 1)

Diana Vollmer |

SAN FRANCISCO — Positioning one’s drycleaning business in the marketplace...

Ten Things Your Lawyer May Not Tell You

Fred S. Steingold |

ANN ARBOR, Mich. — During the course of running your drycleaning business...

See Oxidized Oil Stain as Opportunity to Shine

Martin L. Young Jr. |

CONCORD, N.C. — Oh, those yellow stains. You cannot assume anything about...

Building Your Drycleaning Brand (Conclusion)

Bruce Beggs |

CHICAGO — Good or bad, your company has a brand. It’s the image it...

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