Operations

Why Do You Lose Accounts?

Howard Scott |

Do you ever take time to analyze why you lose accounts? The exercise...

Your Best Prospects Already Know You

Darcy Moen |

I have a beef with many businesses: They expend so much effort on...

Give That Garment A Bath

Martin L. Young Jr. |

He was one of my best customers. Some call people like him “big tunas;”...

How do I Spot Pigment-Printed Fabrics Without Losing Color?

Alan Spielvogel |

Q: I’m having difficulty spotting pigment-printed fabrics. They always...

The Three Snags of Purchasing a Drycleaning Business

Douglas Adams |

For almost two decades, Butler Capital Corp. has collaborated with...

Creating a Bulletproof Brand

Darcy Moen |

Before you can assemble the most rudimentary advertising campaign, there...

In Employees We Trust

Howard Scott |

I visited a fairly new drycleaner recently, and what I saw there shocked...

Why Do Draperies, Slipcovers Shrink During Processing?

Alan Spielvogel |

Q: We have a problem with shrinkage when drycleaning household items...

Alikes & Dislikes: Comparing the Coin Laundry Industry to Drycleaning

Paul Partyka |

CHICAGO — Drycleaners know this isn’t a good year for business. Most...

Sales Down? Stay the Course

Diana Vollmer |

Oh no! Sales are way down this week! Sales were down last week, too! You...

Shrink Business to Grow Profitability

Diana Vollmer |

For certain operations in today’s economy, shrinking may be the first...

When The Going Gets Tough

Everett Childers |

If you want to continue earning a living in the textile-cleaning...

How Should I Treat Items Musty from Storage?

Alan Spielvogel |

Q: A customer has some garments that have been in storage for seven...

Everything's Going Green

Everett Childers |

Over the past few months and years, many retailers have been trying to...

The Right Tools for The Job

Martin L. Young Jr. |

As I entered the parking lot, I was impressed. An outer parcel in a...

What Causes a 'Skunky' Odor after Drycleaning?

Alan Spielvogel |

Q: I received a white silk blouse that had a foul, “skunky” odor prior...

The Whole-Brained Business

Diana Vollmer |

You may not be familiar with the hemispheres of the brain, but generally...

You Can Remove Tannin Stains

Martin L. Young Jr. |

She went through her incoming bundle with a purpose. Then she found it:...

How Can I Get Rid of the Green Residues Left After Cleaning Grass Stains?

Alan Spielvogel |

Q: I’m having difficulty removing grass stains. I’ve used various tannin...

Upcharges for The Upscale

Everett Childers |

Years ago, I wrote an article about pricing for profit. Now, I think it...

Classify Stains to Ease Removal

Martin L. Young Jr. |

There it is, all right. It’s a stain. The garment would look better...

How Do I Process Firefighter Turnout Gear?

Alan Spielvogel |

Q: A smaller fire station near me asked if I could clean their turnout...

A Love/Hate Relationship with Growth

Diana Vollmer |

You’ve been told it’s important to grow. Your alternatives? To shrink or...

Running in Reverse

Martin L. Young Jr. |

I just happened to be at the counter when I saw the lady get out of her...

Why Do Polyurethane Coats Deteriorate in Perc?

Alan Spielvogel |

Q: We use perchloroethylene as our drycleaning solvent. For the past...

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