Operations

When The Label Says Water

Martin L. Young Jr. |

CHICAGO — Effective stain removal is now a multi-solution process....

When Cost Cuts Go Too Deep

Diana Vollmer |

CHICAGO — When times are tough, we cut back. We cut everywhere we can....

Making The Case for Reusable Bags

Rick Siegel |

At the opening-night party of the recent Southwestern Drycleaners...

Saving Face at The Front Counter

Howard Scott |

CHICAGO — Your store’s front counter is its primary point of customer...

The Don’ts of Good Stain Removal

Martin L. Young Jr. |

CHICAGO — I usually devote my time to explaining what should be done in...

Working with Generation Y

Diana Vollmer |

CHICAGO — I often hear complaints about young people in their 20s being...

The End of ‘Don’t Ask, Don’t Sell’

One reason entrepreneurs enter the drycleaning industry is to build...

The Passion of The Drycleaner

Diana Vollmer |

Running a business takes a lot of time and effort, not to mention money...

Excellence in Stain Removal, Part 2

Martin L. Young Jr. |

The Clothing Care Council (CCC) offers every drycleaner an opportunity...

Four Ways to Handle Suedes & Leathers

Tom Lucenta |

Drycleaners must make difficult decisions about what to do with the...

Achieving Excellence in Stain Removal

Martin L. Young Jr. |

I just finished the last stain-removal test necessary to requalify for...

Awareness Is Key to A 'Green' Message

Being “green” can create great opportunities, and with opportunity,...

What's Your Shade of Green?

Diana Vollmer |

It's great to be "green." It sounds good; it looks good; it feels good....

Risk And Return

Over the last few years, America, sadly, has become a nation of hangers-...

Facing Your Fabric Fears

Martin L. Young Jr. |

Too many drycleaners in the industry have never taken the time or made...

Can I Process a Garment with a 'Clean by Pile Method' Care Label?

Alan Spielvogel |

Q: Whenever a customer brings in a coat with a care label that reads “...

Use Tax Time to Take Stock

Howard Scott |

Tax season is here, and what are you going to do about it? “Don’t bug me...

The Water/Leather Relationship

Tom Lucenta |

Tanning — the process in which animal skins become leather and are no...

Consider Big Decisions Carefully

Diana Vollmer |

Every day, you make decisions about your business. The most frequent are...

Is There an Easy Way to Handle a ‘Lipstick Load?’

Alan Spielvogel |

Q: I recently had a “lipstick load.” Since I had to work on each piece,...

Phase-Out Strategies (Part 2 of 2)

Lloyd Manning |

Many plant owners are starting to plan for retirement, or at least...

Phase-Out Strategies (Part 1 of 2)

Lloyd Manning |

Many plant owners are starting to plan for retirement, or at least...

Avoid Creases When Pressing Sleeves

Tom Lucenta |

When pressing suede and leather garments, you usually don’t want to...

How Can I Prevent Breaks When Wetcleaning Silk?

Alan Spielvogel |

Q: What’s the best way to prevent the white break lines that sometimes...

Reviewing for the Year Ahead

Martin L. Young Jr. |

I was standing with my back to the hors d’oeuvre table at my 40th high...

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