HAYWARD, Calif. — Fabric Restoration Service Team Inc. (FRSTeam), a national provider of fabric restoration services with more than 56 licensee locations in the United States and Canada, has named Simon Broad its new vice president of operations.
Broad, who brings more than 25 years of successful franchise support and multi-industry experience, joins the executive team here at FRSTeam’s corporate headquarters.
Broad is tasked with ensuring efficient and high-quality management of operations, focusing on unit growth of the franchise as a whole, sales growth of each location, and franchisee relationships and satisfaction. He will be in charge of managing the franchise support team, system accountability and system performance.
“Simon’s experience with franchise operational issues and small-business consulting will enhance our insight and expertise as our franchise continues to grow,” says FRSTeam President Jim Nicholas. “We have expanded our team with several new licensees in recent months and are proud to be recognized as a leader in our industry.”
Previously, Broad held positions as vice president of business development and vice president of franchise operations during his eight years at Banfield Pet Hospital in Portland, Ore., where he formulated and executed strategies for growing the hospital’s network and oversaw all franchise sales. In his most recent role as principal of an independent consulting business, he focused on franchise operational issues, start-ups and small-business consulting.
Broad has a master’s degree in business administration from Framingham State College and a bachelor’s degree in law and economics from Bournemouth University in England.
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