LAUREL, Md. — Drycleaning & Laundry Institute (DLI) members face “employee issues” and “getting bogged down by paperwork,” the DLI blogged recently.
DLI members could take an e-mailed survey anonymously if they wished. It generated 162 responses.
The first question asked DLI members, “What is the most challenging part of your day when it comes to running your drycleaning operation?”
The majority of respondents, 71, identified employee matters as their top item of concern, according to the blog. Second was customer service and third was quality assurance issues; combined, they accounted for 35 responses.
Another survey question inquired, “What business task takes up most of your time?”
DLI members respond that they are bogged down in administration, according to the responses. With 39 responses, employee relations topped the chart, while administration, paperwork, and business management came in just behind with 38 responses.
Production and bookkeeping were tied at 21 responses each, indicating that members are struggling to get out of the office to do more work, DLI blogged.
DLI says it will address some of the topics raised in the survey in an upcoming issue of its members-only publication.