CINCINNATI — Consolidated Cleaners Inc., Naples, Fla., has repeated as Tide Dry Cleaners’ Franchisee of the Year, reports Agile Pursuits Franchising Inc., a subsidiary of Procter & Gamble (P&G).
For the second consecutive year, Consolidated Cleaners was the highest performing Tide Dry Cleaners franchise based on a variety of criteria, including customer satisfaction scores, mystery shopper reviews, community involvement, and serving as a champion for franchise improvements.
“At our stores, we take the Tide Dry Cleaners commitment to unrivaled customer service and providing our employees with an energetic atmosphere with opportunities to grow, to a new level,” says Robert Lyons, president of Consolidated Cleaners. “We have an amazing team that takes pride in their work and representing the foundation of excellence that Tide Dry Cleaners is built on.”
Unique to the Tide Dry Cleaners locations in Naples and Bonita Springs, Fla., is Consolidated Cleaners’ commitment to team-building. Lyons and his business partner, Jon Kassolis, have developed a clear performance plan for employees that reward staff for providing outstanding customer service and being committed to the culture of Tide Dry Cleaners, Agile Pursuits Franchising says.
“Each team member has a role, and we collectively are working towards meeting and exceeding the expectations of our customers,” Lyons says. “The Tide Dry Cleaners experience is one that is unmatched – and that’s something that we all value.”
When Lyons and his business partners opened their first Tide Dry Cleaners location in 2013, he was drawn to aligning with a brand that his mother has used in his family’s home for as long as he can remember.
“When you think about Tide, you think about quality,” Lyons said. “You want your clean clothes smelling great and looking great time after time, and we are committed to delivering on that promise for our customers.”
At locations across the United States, Tide Dry Cleaners apply Tide’s® 65 years of fabric care experience, GreenEarth® Cleaning technology and concierge services to meet customers’ needs.
“Being recognized as Tide Dry Cleaners’ Franchisee of the Year for two years running is a testament to the quality Consolidated Cleaners and Tide Dry Cleaners strive to deliver to our customers every day,” says Jeff Wampler, CEO of Agile Pursuits Franchising.