BURNSVILLE, Minn. — In this month’s Closer Look, which profiles manufacturers, distributors or other businesses that serve the drycleaning industry, American Drycleaner shines its spotlight on Cleaner Business Systems, a computer systems company.
Q: How long has your business been serving the drycleaning industry?
A: 17 years.
Q: Tell our readers, generally, about your company’s current product and/or service offerings.
A: We have been providing our point-of-sale solution from Cleaner Business Systems since 2002. We offer related products such as data backup, installation, business operational consulting, computer hardware and, of course, support for all the products we sell.
Q: Where are your company’s products made, and how are they sold/distributed to end-users?
A: Our products are made in the United States, and we generally sell direct to the end-user or customer using our products.
Q: Why is your company successful?
A: We understand our customers’ needs and provide them a solution to meet their needs. We understand our customers’ needs change, and we are committed to enhancing our offerings to meeting our customers’ needs. The most important service we offer is our support after the sale. We continue to maintain a high level of customer support, and we credit this to our success.
Q: What makes your business different from other businesses like it?
A: Our level of commitment to our support system. We feel we offer a more turnkey solution with full support on our solutions we sell.
Q: Which is more important to your organization—mission, core values or vision—and why?
A: Our core values are the most important as we feel that impacts our employees and customers. This impacts the benefit our customers get from the products and services they buy. Without core values, our customers would not get the service levels we feel we need to maintain.
Q: How does your company keep up with the industry to ensure it is offering the products and/or services that potential customers want or need?
A: We are always taking customer feedback and suggestions so we can keep CBS up to date with the latest features that are trending in the industry.
Q: How would you characterize the current state of the drycleaning industry?
A: There are a number of new models popping up. We continue to watch for opportunities for our customers but it appears that most of our customers are doing well and either maintaining their business or growing.
Q: What do you think will change about the drycleaning industry in the next five years?
A: We expect to see stronger operating cleaners that embrace new technologies from new business models, and new equipment operating more profitably than it is today.
Q: If there is one thing you could change about the drycleaning industry, what would it be?
A: Create a bigger market with joint consumer marketing.
AT A GLANCE
Company Name: Cleaner Business Systems (CBS)
Location: Burnsville, Minn.
Owner(s): Ameet Shah
Number of employees (full-time and part-time, if applicable): 7
Type of business: Computer Systems
Products/services: Drycleaning point-of-sale software and hardware
Area served (national, regional, etc.): International
Company HQ address: 414 Gateway Blvd., Burnsville, MN 55337
Phone number, local: 952-641-3000
Phone number, toll-free: 800-406-9649
Fax number: 952-895-5816
Corporate e-mail address: firstname.lastname@example.org
Website URL: cleanerbusiness.com
Social media addresses (Facebook, etc.): Not currently using social media to market company.