WESTCHESTER, Ill. — CD One Price Cleaners, based in the Chicago area, reports having expanded its franchise operations team to support company growth, with newly appointed management positions in customer experience, marketing and research and development.
“Our business is, and always will be, about providing our customers with an outstanding experience in our stores, and through our new services such as clean-and-fold laundry,” says Rafiq Karimi, founder of the 36-unit drycleaning chain with locations in four Midwest states. “It’s imperative that we expand our team in order to better communicate our value proposition and offerings, focus on understanding what our customers need, and providing superior service at all touchpoints.”
Nisha Karimi has been named to the newly created position of manager of customer experience. She has worked in her family’s business since its founding in 2001. She began her career handling events, accounting, customer service and other duties, and, as the company grew, developed new strategies to ensure customer engagement.
Jonathon Reckles was hired as director of marketing. He brings a unique set of marketing strategy and customer acquisition experience, having served in multiple marketing leadership roles for the 1,700-unit chain of Sears and Kmart retail stores, most recently as director of brand and marketing strategy.
CD One Price Cleaners promoted Daniel Fitzgerald to the newly created role of research and development strategist. He joined the company as training manager in 2015 with 15 years of experience in training, instructional design, process improvement, and new project support.
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