SAN FRANCISCO — Independent certification organization America’s Best Cleaners™ and drycleaning management software developer SPOT Business Systems have teamed up to create a Users’ Group that will weigh in on future SPOT processes and developments.
More than 95% of America’s Best Cleaners’ Affiliates use SPOT software, relying on its systems and processes to manage not only back-end operations but front-end revenue streams, marketing data, client data and client retention.
SPOT’s Mark Jones is a frequent speaker and participant at America’s Best Cleaners’ National Affiliate meetings, where Affiliates regularly share how they’re using—and how they hope to use—the software in their businesses.
“What we find in these discussions is that a lot of Affiliates aren’t using the SPOT system to its full capacity,” says Chris White, executive director of America’s Best Cleaners. “This Users’ Group will allow operators to capitalize on everything the software has to offer.”
The new group will offer input and feedback to SPOT, potentially beta-testing new processes and developments.
It will meet frequently via online conferencing, and through participation in October’s SPOT Users Conference in Deer Valley, Utah (the America’s Best Cleaners National Affiliate meeting will take place immediately following this meeting).
These Affiliates are ideal to assist a business like SPOT in determining future developments, says White, because the non-competing dry cleaners are protected under a nondisclosure agreement and are accustomed to sharing intimate business details.
For example, America’s Best Cleaners Affiliates were among the first in the industry to implement systems such as Metalprogetti conveyors, auto bagging and auto labeling. Two years ago, Kreussler Chemicals tapped Affiliates to beta-test the SystemK4 technology in the United States.
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