To explore the organization’s 2026 theme — Quality — America’s Best Cleaners (ABC) presented its Spring 2026 Accelerator Live meeting March 11-13 in Miami, Florida. Sir Galloway Cleaners, Lady Galloway Gowns and Sir Galloway Fabric Restoration hosted the event.

Over three days, affiliates participated in plant tours, keynote sessions, collaborative workshops and peer-driven discussions designed to raise operational standards and strengthen the luxury service experience.

The program opened with a tour of Sir Galloway’s production facilities, couture bridal studio, restoration lab and Pinecrest retail location. Affiliates worked in teams to evaluate operations and present feedback directly to the host — an exercise, ABC says, that reinforced the organization’s culture of shared learning and continuous improvement.

“The art of luxury garment care is truly the art of restoring masterpieces of fashion,” says Mary Mills, host and owner of Sir Galloway Cleaners. “Delivering this consistent product excellence requires dedication, attention to detail and deep professional knowledge. Serving as hosts for the ABC Accelerator Live gave us the privilege of showcasing our operational standards and exchanging knowledge with our luxury-minded colleagues. This culture of shared learning strengthens the entire network and ensures we consistently elevate the quality and service we provide to our communities.”

Participants also visited Caring for Miami, highlighting the connection between community service and professional garment care. Sir Galloway Cleaners donates apparel collected from its clients to support Caring for Miami’s mobile boutique, so that those in need can shop with dignity as they enter the workforce and build a new life for themselves and their families.

Afternoon sessions featured insights from ABC’s partnering businesses, the organization says, emphasizing the systems and tools that support consistent quality. Sessions were led by: 

• Matt Lipman, Union Drycleaning Machines — Equipment innovation and Dialog Touch controls
• David Lee, SMRT Systems — Enhancements to operational visibility and delivery service.
• Harry Carranza and Kevin P. Davis, Select Risk Insurance — Risk awareness and policy strategies for growing luxury operations
• Kate Quintero, BeCreative 360 — Targeted marketing strategies aligned with luxury client expectations.

Together, ABC says, these presentations reinforced how technology, systems and marketing must work in unison to deliver a high-quality brand experience. 

“What sets ABC apart is its culture of shared learning and openness among the most forward-thinking leaders in our industry,” says Jeanne Meden of Charleston Prestige. “Gathering in Miami — one of the true epicenters of luxury in the US — and experiencing the operations at Sir Galloway, Lady Galloway and Caring for Miami reinforced the idea that exceptional garment care is defined by uncompromising quality and meticulous attention at every touchpoint.”

The keynote of the event was given by Christopher P. Ramey of Affluent Insights and The Home Trust International, titled “The Laws of Luxury.” Ramey provided his insight into the mindset and expectations of affluent clients, challenging affiliates to rethink how luxury experiences are designed and delivered.

Ramey later expanded on these concepts through a working session on the “Six Commandments of a Client-Centered Culture,” guiding affiliates to define actionable steps to elevate service across their organizations.

“Quality is not simply the outcome of technical excellence — it’s the result of intentional leadership and culture,” says ABC Executive Director Christopher White. “Our affiliates continue to invest in understanding the luxury client mindset and refining every aspect of their brand experience. When quality becomes a shared commitment, it builds trust, drives loyalty and strengthens long-term value.” 

Friday also featured two affiliate-led presentations highlighting innovations in client service: 

• Sasha Abblitt, Ablitt’s Fine Cleaners — Route Companion platform for route optimization, tracking and client communication.
• Sassan Rahimzadeh, ARYA Cleaners — XPress Hub and Hotel Services application to support concierge, campus and corporate service programs

These solutions, ABC says, demonstrate how affiliates are expanding convenience while maintaining the highest standards of garment care.

The event concluded with ABC’s signature Affiliate Hot Seat sessions, where members shared challenges and ideas for peer feedback — an ongoing hallmark, ABC says, of the organization’s collaborative culture.