Operations

What’s the View from the Other Side of the Counter?

Carolyn B. Nankervis |

APPLETON, Wis. — When my husband and I bought our house, the kitchen had...

Brush Up on the Basics

Martin L. Young Jr. |

CONCORD, N.C. — I have found that it is worthwhile to review the spotting...

Succession Planning: When It’s Time to Pass the Baton (Part 2)

Mark E. Battersby |

ARDMORE, Pa. — Sooner or later, every dry cleaner thinks about retirement...

Succession Planning: When It’s Time to Pass the Baton (Part 1)

Mark E. Battersby |

ARDMORE, Pa. — Sooner or later, every dry cleaner thinks about retirement...

Don’t Hesitate to Fire ‘Bad-Mouthers’

Howard Scott |

PEMBROKE, Mass. — This actually happened to a dry cleaner friend of mine...

No Magic Bullet for Making Sound Investments

William J. (Bill) Lynott |

CHICAGO — There was a time not so long ago when decision-making for...

Maximizing Your Dry Cleaner’s Value (For a Sale or For Yourself), Part 2

Diana Vollmer |

SAN FRANCISCO — Owners often ask how to prepare their dry cleaning...

Maximizing Your Dry Cleaner’s Value (For a Sale or For Yourself), Part 1

Diana Vollmer |

SAN FRANCISCO — Owners often ask how to prepare their dry cleaning...

Filing an Insurance Claim

Adam Weber |

RONKONKOMA, N.Y. — Ever wonder what it would be like to sell something...

Customer Service: Roll Out the Red Carpet (Part 2 of 2)

Bruce Beggs |

LONG BEACH, Calif. — Providing good customer service was a common theme...

Customer Service: Roll Out the Red Carpet (Part 1 of 2)

Bruce Beggs |

LONG BEACH, Calif. — Providing good customer service was a common theme...

10 Secrets to Promoting Your Cleaner...Now! (Part 2 of 2)

Bruce Beggs |

LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry...

10 Secrets to Promoting Your Cleaner...Now! (Part 1 of 2)

Bruce Beggs |

LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry...

All’s Quiet on the Boring Front

Howard Scott |

PEMBROKE, Mass. — If your dry cleaning shop is in a strip mall, I’m sorry...

Save Now and Minimize the Tax Bite

William J. (Bill) Lynott |

CHICAGO — Whether you’re just getting started in your dry cleaning...

Profiling Customers to Increase Your Dry Cleaning Sales and Profit

Diana Vollmer |

SAN FRANCISCO — The more you know about your customers, the more you can...

Building Better Business Credit (Part 2 of 2)

Mark E. Battersby |

ARDMORE, Pa. — Things go a lot easier when potential lenders, suppliers...

Building Better Business Credit (Part 1 of 2)

Mark E. Battersby |

ARDMORE, Pa. — Things go a lot easier when potential lenders, suppliers...

Is Your UST Training Up to Date?

Dr. John Spomar Jr., DBA, CED |

DOLTON, Ill. — During the second week of July, I received a notice from...

Cintas Releases Top Tips for Ensuring Eye Safety

Staff Writer |

CINCINNATI — According to the Occupational Safety and Health...

Money Management Decisions: Think Twice, Act Once

William J. (Bill) Lynott |

CHICAGO — Life would be easier if you didn’t have to make so many tough...

Starting Strong: Getting a New Dry Cleaning Plant Up and Running (Part 2)

Bruce Beggs |

CHICAGO — Opening a new dry cleaning business is a big step, whether you’...

Starting Strong: Getting a New Dry Cleaning Plant Up and Running (Part 1)

Bruce Beggs |

CHICAGO — Opening a new dry cleaning business is a big step, whether you’...

White Wine and Word of Mouth

Martin L. Young Jr. |

CONCORD, N.C. — This is the story of a dress, but not your normal dress....

Tips for Meeting New HazCom Requirements

Staff Writer |

CINCINNATI — Cintas Corp., a provider of first aid and safety products,...

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