Operations

Living Social

Ian P. Murphy |

Operators are embracing the social media to help communicate with...

Connect with Customers in Every Medium

CHICAGO — This month’s issue goes to the core of what all drycleaning...

New Media, New Opportunities

Rick Siegel |

CHICAGO — The year was 1977. I was 20 years old, creating advertising...

Be Prepared to Shift Priorities

Diana Vollmer |

CHICAGO — A drycleaner’s priorities often seem to be in a constant state...

Moving Forward with A New Plan

Ian P. Murphy |

CHICAGO — Sometimes we revel in the failures of others. We say things...

Get Ahead in The New Year

Martin L. Young Jr. |

CHICAGO — The New Year is a perfect time to modify practices that no...

Good News Travels Fast

Diana Vollmer |

CHICAGO — Enough from the national press! If someone dies, they cover it...

Cold Comfort for Your Customers

Martin L. Young Jr. |

CHICAGO — As cold weather creeps down from the north, customers will...

Collect Every Penny You’re Owed

Howard Scott |

CHICAGO — Drycleaning is usually a cash business. But if you offer...

Good Business Is Good Business

Rick Siegel |

CHICAGO — I like business. I’ve spent most of my adult life helping grow...

Learn Before You Earn

Martin L. Young Jr. |

CHICAGO — Whatever financial recovery may be underway probably has not...

Eight Things Every Drycleaner Should Do to Succeed in Business Today (Part 2)

Marc Levine |

Jolly Belin of France opened the world’s first drycleaning “business” in...

Eight Things Every Drycleaner Should Do to Succeed in Business Today (Part 1)

Marc Levine |

Jolly Belin of France opened the world’s first drycleaning “business” in...

Keeping The Workplace Safe, Part 2

Dr. John Spomar Jr., DBA, CED |

CHICAGO — In all my years in business, I’ve only fired one person....

The Plant with No Name

Howard Scott |

CHICAGO — The other day, I drove by a drycleaner and did a double-take....

Keeping The Workplace Safe, Part 1

Dr. John Spomar Jr., DBA, CED |

CHICAGO — Workplace violence is far too common; it seems like there’s a...

Percentiles And Profits

Everett Childers |

A textile-cleaning company is no different from any other business, but...

When The Label Says Water

Martin L. Young Jr. |

CHICAGO — Effective stain removal is now a multi-solution process....

When Cost Cuts Go Too Deep

Diana Vollmer |

CHICAGO — When times are tough, we cut back. We cut everywhere we can....

Making The Case for Reusable Bags

Rick Siegel |

At the opening-night party of the recent Southwestern Drycleaners...

Saving Face at The Front Counter

Howard Scott |

CHICAGO — Your store’s front counter is its primary point of customer...

The Don’ts of Good Stain Removal

Martin L. Young Jr. |

CHICAGO — I usually devote my time to explaining what should be done in...

Working with Generation Y

Diana Vollmer |

CHICAGO — I often hear complaints about young people in their 20s being...

The End of ‘Don’t Ask, Don’t Sell’

One reason entrepreneurs enter the drycleaning industry is to build...

The Passion of The Drycleaner

Diana Vollmer |

Running a business takes a lot of time and effort, not to mention money...

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