Management Files

Sales by Any Other Name

Diana Vollmer |

SAN FRANCISCO — Sales, revenue, income … whatever you want to call it,...

Clean Up Spotty Productivity by Gainsharing (Part 2 of 2)

Mariah E. de Forest |

EVANSTON, Ill. — By focusing on the cultural values of their growing...

Clean Up Spotty Productivity by Gainsharing (Part 1 of 2)

Mariah E. de Forest |

EVANSTON, Ill. — By focusing on the cultural values of their growing...

Doing the Small Things Well

Howard Scott |

PEMBROKE, Mass. — Are you frustrated? Has the business got you down?...

Your Money: Leaning Toward Alternative Investments

William J. (Bill) Lynott |

CHICAGO — Judging from my e-mail, it’s not difficult to find savers and...

Management Strategies: Face of Your Company

Diana Vollmer |

SAN FRANCISCO — Generally speaking, smaller drycleaning stores hire...

Industry Observations: Don’t Sell Out Yet

Howard Scott |

PEMBROKE, Mass. — I meet lots of drycleaners who are looking to sell....

Evaluating An Investment

Diana Vollmer |

SAN FRANCISCO — Great strides have been made in the development of...

Market History Shows Profit Potential

William J. (Bill) Lynott |

CHICAGO — This is a difficult time for anyone trying to build a...

Trade Show Tax Tips (Part 2 of 2)

Phillip M. Perry |

NEW YORK — Trade shows are great for bringing together the industry’s...

Trade Show Tax Tips (Part 1 of 2)

Phillip M. Perry |

NEW YORK — Trade shows are great for bringing together the industry’s...

Should You Renegotiate Your Lease?

Howard Scott |

CHICAGO — Let’s say, for the sake of argument, that you’re in the third...

Designing And Redesigning A Plant

Diana Vollmer |

CHICAGO — We’re all under pressure to save money today. You’ve been...

Develop A Second-in-Command

Howard Scott |

CHICAGO — You run a small shop with several experienced employees....

Could The Unions Still Clean Up? (Part 2 of 2)

Dr. Woodruff Imberman, Ph.D. |

CHICAGO — Executives of large drycleaning and laundry operations are...

Could The Unions Still Clean Up? (Part 1 of 2)

Dr. Woodruff Imberman, Ph.D. |

CHICAGO — Executives of large drycleaning and laundry operations are...

Cell Phones Can Sell Safety Short

Dr. John Spomar Jr., DBA, CED |

CHICAGO — The telephone is essential to any business. We have an...

A Show of Strength

Howard Scott |

CHICAGO — Visiting a drycleaning plant recently, I witnessed the...

Be Prepared to Shift Priorities

Diana Vollmer |

CHICAGO — A drycleaner’s priorities often seem to be in a constant state...

Moving Forward with A New Plan

Ian P. Murphy |

CHICAGO — Sometimes we revel in the failures of others. We say things...

Good News Travels Fast

Diana Vollmer |

CHICAGO — Enough from the national press! If someone dies, they cover it...

Collect Every Penny You’re Owed

Howard Scott |

CHICAGO — Drycleaning is usually a cash business. But if you offer...

Good Business Is Good Business

Rick Siegel |

CHICAGO — I like business. I’ve spent most of my adult life helping grow...

Keeping The Workplace Safe, Part 2

Dr. John Spomar Jr., DBA, CED |

CHICAGO — In all my years in business, I’ve only fired one person....

Keeping The Workplace Safe, Part 1

Dr. John Spomar Jr., DBA, CED |

CHICAGO — Workplace violence is far too common; it seems like there’s a...

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