Management Files

Terminating an Employee is Never Easy (Conclusion)

Lloyd Manning |

LLOYDMINSTER, Saskatchewan — In my many years of business, from time to...

Convenience Converts Customers (Conclusion)

Diana Vollmer |

SAN FRANCISCO — Consumers, especially drycleaning consumers, are busy...

Terminating an Employee is Never Easy (Part 1)

Lloyd Manning |

LLOYDMINSTER, Saskatchewan — In my many years of business, from time to...

Convenience Converts Customers (Part 1)

Diana Vollmer |

SAN FRANCISCO — Consumers, especially drycleaning consumers, are busy...

The Need for Rapid Response

Carolyn B. Nankervis |

APPLETON, Wis. — Dry cleaners are busy people. I was reminded of this when...

Pollution Liability Coverage Protects Against Contamination Claims

Adam Weber |

RONKONKOMA, N.Y. — Pollution insurance wasn’t always a significant issue,...

On-the-Job Attitude is Everything

Howard Scott |

PEMBROKE, Mass. — What is your work attitude? Do you come in each day with...

How to Make Your Drycleaning Stores More Profitable (Conclusion)

Diana Vollmer |

SAN FRANCISCO — Do you have the most stores in town? Are they all...

How to Make Your Drycleaning Stores More Profitable (Part 1)

Diana Vollmer |

SAN FRANCISCO — Do you have the most drycleaning stores in town? Are they...

The Right Way to Sell Your Drycleaning Business (Conclusion)

Howard Scott |

PEMBROKE, Mass. — At one time or another, most dry cleaners think about...

The Right Way to Sell Your Drycleaning Business (Part 1)

Howard Scott |

PEMBROKE, Mass. — At one time or another, most dry cleaners think about...

Drycleaning Contamination & Cleanup (Conclusion)

Bruce Beggs |

CHICAGO - Many dry cleaners produce hazardous waste that is strictly...

Drycleaning Contamination & Cleanup (Part 1)

Bruce Beggs |

CHICAGO — Many dry cleaners produce hazardous waste that is strictly...

Get Happy: Positive Attitudes Boost Dry Cleaning Profits (Conclusion)

Phillip M. Perry |

NEW YORK — Happy workers mean higher profits. Customers are inspired to...

Get Happy: Positive Attitudes Boost Dry Cleaning Profits (Part 1)

Phillip M. Perry |

NEW YORK — Happy workers mean higher profits. Customers are inspired to...

A Dozen Ways to Stay Out of Court (Conclusion)

Fred S. Steingold |

ANN ARBOR, Mich. — Trials look like fun on TV and in the movies, but don’t...

A Dozen Ways to Stay Out of Court (Part 1)

Fred S. Steingold |

ANN ARBOR, Mich. — Trials look like fun on TV and in the movies, but don’t...

Take the One-and-Done Approach

Carolyn B. Nankervis |

APPLETON, Wis. — My all-time favorite saying is, “There are those who say...

Dry Cleaner Can Create ‘One-Stop Shop’ by Adding Coin Laundry (Conclusion)

Jason Fleck |

SPRING HILL, Fla. — A successful dry cleaning business can provide you...

Dry Cleaner Can Create ‘One-Stop Shop’ by Adding Coin Laundry (Part 1)

Jason Fleck |

SPRING HILL, Fla. — A successful dry cleaning business can provide...

Dividends to Depend On

William J. (Bill) Lynott |

CHICAGO — Managing money was much easier in your parents’ and...

Customer Connections: A Dry Cleaner’s Competitive Advantage (Conclusion)

Diana Vollmer |

SAN FRANCISCO — Theoretically, to some degree, all cleaners clean...

Customer Connections: A Dry Cleaner's Competitive Advantage (Part 1)

Diana Vollmer |

SAN FRANCISCO — Theoretically, to some degree, all cleaners clean...

Should You Own or Lease Your Plant’s Real Estate? (Conclusion)

Lloyd Manning |

LLOYDMINSTER, Saskatchewan — For the dry cleaning plant owner who...

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