Martin Young
May 15, 2013
CONCORD, N.C. — These similarly named stain-removal chemicals can be easily confused and/or misused
CONCORD, N.C. — It is hard enough to keep straight all the chemical tools...
Jean Teller
May 6, 2013
CHICAGO — Consumers respond positively to better employment numbers, increasing home prices
CHICAGO — CONSUMER CONFIDENCE continues to grow, according to the latest Surveys...
Howard Scott
May 2, 2013
PEMBROKE, Mass. — Identify anything that shows where customers are coming from
PEMBROKE, Mass. — Do you have a map on your office wall? No? You should. I don’t mean a road...
Fred S. Steingold
April 25, 2013
ANN ARBOR, Mich. — A few techniques for protecting the name of your business or service
ANN ARBOR, Mich. — Microsoft. Starbucks. Walmart. They’re all...
Bill Lynott
April 23, 2013
CHICAGO — Is accumulating multiple IRAs and 401(k)s the best investment strategy?
CHICAGO — The more things change, the more they stay the same. So goes that old saying...
Carolyn B. Nankervis
April 18, 2013
APPLETON, Wis. — Customers are willing to (and do) pay more for fantastic service, nearly perfect cleaning, and fair problem resolution
APPLETON, Wis. — When I was a new...
Martin Young
April 16, 2013
CONCORD, N.C. — Where darks and lights meet; cleaning furs; and protecting ornamental trim
CONCORD, N.C. — In a previous edition of American Drycleaner, readers like you were...
Diana Vollmer
April 11, 2013
SAN FRANCISCO — With no magic bullet in sight, profitable sales require multi-pronged, sustained effort
SAN FRANCISCO — In our consulting practice, we field many questions,...
Diana Vollmer
April 9, 2013
SAN FRANCISCO — With no magic bullet in sight, profitable sales require multi-pronged, sustained effort
SAN FRANCISCO — In our consulting practice, we field many questions,...
Howard Scott
April 4, 2013
PEMBROKE, Mass. — Can you do something to build allegiance and get your staff to care about your business?
PEMBROKE, Mass. — Let’s talk relationships. You are the boss, and...
Mariah E. de Forest
March 28, 2013
EVANSTON, Ill. — Teaching Latino supervisors how to improve performance in face of customer demands
EVANSTON, Ill. — I once wrote an article titled Training Foreign-Born...
Mariah E. de Forest
March 26, 2013
EVANSTON, Ill. — Teaching Latino supervisors how to improve performance in face of customer demands
EVANSTON, Ill. — I once wrote an article titled Training Foreign-Born...
Howard Kaschyk
March 21, 2013
INDIANAPOLIS — You don’t have to look far to realize the wide range of computer choices that cleaners have
INDIANAPOLIS — You don’t have to look far to realize the wide range...
Martin Young
March 19, 2013
CONCORD, N.C. — Much like the rebirth of natural fibers 25 years ago, many cleaners have little experience in the proper cleaning and finishing of a necktie.
CONCORD, N.C. —...
Staff Writer
March 13, 2013
CHICAGO — Investors respond to lower unemployment, favorable banking stress test report
CHICAGO — PROMPTED BY a lower unemployment rate and a favorable report from the...
Howard Scott
March 7, 2013
PEMBROKE, Mass. — You should know all your costs like the back of your hand
PEMBROKE, Mass. — Running a dry cleaning business is not rocket science. It is a matter of...
Bill Lynott
March 5, 2013
CHICAGO — Steer clear of these half-dozen costly miscues
CHICAGO — Smart people make dumb mistakes, especially when it comes to money. Why this is so has the experts puzzled...
Diana Vollmer
February 26, 2013
SAN FRANCISCO — Not for casual participant, faint of heart, timid, or the business unable to deal with uncertain volume and profit flow
SAN FRANCISCO — In the continual quest...
Jean Teller
February 21, 2013
CHICAGO — Consumer spending was up, with 2012 holiday sales somewhat higher than in 2011: Beige Book
CHICAGO — MANY EXPERTS, including the Board of Governors of the Federal...
Bill Lynott
February 6, 2013
CHICAGO — Searching for right adviser can be almost as difficult as searching for right stocks
CHICAGO — The gut-wrenching volatility in the stock market over the past few...
Martin Young
February 5, 2013
CONCORD, N.C. — Wet-side rings brought by the customer, and wet-side rings left behind by attempts at stain removal
CONCORD, N.C. — There are good rings, such as gold, silver...
Carolyn B. Nankervis
January 29, 2013
APPLETON, Wis. — It’s how the customer interprets someone’s actions or words
APPLETON, WIS. — Lately, I’ve heard the phrase “perception is reality” used in several different...
Jean Teller
January 28, 2013
CHICAGO — Unemployment rate remains unchanged in the final month of 2012
CHICAGO — DECEMBER SAW THE NATION’S ECONOMY adding another 160,000 jobs, although the unemployment...
Bill Lynott
January 24, 2013
CHICAGO — These mutual funds are designed to alter investment strategy as holder nears retirement
CHICAGO — The growing number of options for the right approach to retirement...
Martin Young
January 10, 2013
CONCORD, N.C. — Diversify to pamper your customers and their garments
CONCORD, N.C. — I recently received a phone call from my friend, Norman Oehlke. Norm probably served IFI...
