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10 Secrets to Promoting Your Cleaner...Now! (Part 1 of 2)

LONG BEACH, Calif. — Make sure your message is where the people are LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry Association, was given a daunting...

The High Road

First Impressions: Who Wants Gum?

LOS ANGELES — Success or failure might come down to your community’s first impression LOS ANGELES — In my many years in the comedy world, I have had some amazing moments. I...

The High Road

The Sun’ll Come Out…

LOS ANGELES — Many beginning to see businesses return to better times LOS ANGELES — Every four years around this time, the same question comes up: are you better off today...

Advertising in the Yellow Pages

PEMBROKE, Mass. — Tips to create attention-grabbing line and box ads PEMBROKE, Mass. — The Yellow Pages are dying, but they aren’t dead yet.  Many consumers over 40 still use...

the high road

Do Something ... Anything

LOS ANGELES — Efficiency is also about getting things done faster, easier and with less stress LOS ANGELES — The editorial director for American Drycleaner asked...

the high road

Loyal Team May Be Best Profit Center

LOS ANGELES — During that first hard year of building my personal management company, I had lunch with Michael Levine, a celebrity publicist who seems to show up on...

the high road

Right to Represent

LOS ANGELES — Those who know I spent 25 years in show business often ask why I’d ever leave show business for dry cleaning. And they get one of three answers...

lightbulbs

Finding What Works for You

LOS ANGELES — I have shopped all over the world: in Toronto, I shop at Rochester Big and Tall. In New York, Rochester Big and Tall. In London, Rochester; Chicago,...

road to success

Road to Success Has Many Paths

LOS ANGELES — When I was 21, after getting fired from the radio station I was selling advertising time for—badly—I started my own advertising agency. I...

recycle dollar

Green More Than Just A Marketing Tool

LOS ANGELES — There’s a drycleaner in my neighborhood that brags that, “The only greener way to care for your clothes is to use a rock and a stream....

Follow-Up Important In Every Phase

CHICAGO — Going to a trade show is a bit like making professional New Year’s resolutions. You see a new innovation or service, maybe learn about a different...

coupons

Rethinking Drycleaning Coupons

SARASOTA, Fla. — As with many parts of the country, drycleaning coupons abound in southwest Florida; but they only focus on getting the customer in the door, says...

success

Retooling Your Mindset

CHICAGO — Every month, I like to align my column to the magazine’s theme. But the May had me stumped. What do I know about “Retooling for Recovery?”...

green earth

An Earth Day Epiphany

CHICAGO — I confess: I was once about as eco-unfriendly as you could get. I drove a gas-guzzling car, believed a light off was a light wasted, and even though the...

brand image

Tide’s Rise Is Based on Brand

CHICAGO — The talk of the industry always seems to hinge on the newest big company to make the scene. And following extensive research from parent company Procter...

social media

Living Social

CHICAGO — Where would your business be without the Internet? Even if you never built a website, Google and Yelp! tell people where you are, what you do and how well...

target audience

Connect with Customers in Every Medium

CHICAGO — This month’s issue goes to the core of what all drycleaning business owners should do. That is, to use advances in technology to reduce costs and to...

social network

New Media, New Opportunities

CHICAGO — The year was 1977. I was 20 years old, creating advertising supplements for shopping malls, and I had the opportunity to use a new technology—the...

Eight Things Every Drycleaner Should Do to Succeed in Business Today (Part 2)

Jolly Belin of France opened the world’s first drycleaning “business” in the 1840s. He accidentally spilled some kerosene on his stained clothing and saw...

Eight Things Every Drycleaner Should Do to Succeed in Business Today (Part 1)

Jolly Belin of France opened the world’s first drycleaning “business” in the 1840s. He accidentally spilled some kerosene on his stained clothing and saw...

The Plant with No Name

CHICAGO — The other day, I drove by a drycleaner and did a double-take. Its sign—a big one—said, “Dry Cleaners.” That’s it—no...

The End of ‘Don’t Ask, Don’t Sell’

One reason entrepreneurs enter the drycleaning industry is to build meaningful businesses that grow into bigger and better enterprises. Add the freedom of “doing it...

Awareness Is Key to A 'Green' Message

Being “green” can create great opportunities, and with opportunity, there is always risk. But to ignore the trend or create an appearance of apathy is, I think...

Risk And Return

Over the last few years, America, sadly, has become a nation of hangers-on — a country full of people whose main goal is to “just hang on.” “If I...